Frequently Asked Questions
Everything you need to know about your Leya Doll shopping experience.
How long does shipping usually take?
Standard shipping typically takes 7-12 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return window for all unused and unwashed items. Simply contact our support team to initiate a return and receive your prepaid shipping label.
Can I personalize my Leya Doll?
Yes! Many of our signature dolls offer a personalization option where you can have a name professionally embroidered on the dress or ear.
Are the materials safe for newborns?
Absolutely. All Leya Doll products are made from high-quality, non-toxic fabrics and meet international safety standards (CE and EN71) for all age groups.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How do I wash and care for my doll?
To maintain the quality of the fabric, we recommend hand washing in cold water with mild detergent and laying flat to air dry.